Tech Support executive

Job Description

Tech Support Executive Profile Overview

Position: Tech Support Executive

Experience: 1–3 Years Salary:

• Freshers: Up to ₹2.16 LPA (₹18,000 per month)

• Experienced (1–3 Years): Up to ₹3 LPA (₹25,000 per month)

Location: Office No. 203, Sr. No. 270/1/23, Deron Heights, Baner, Baner Road, Pune – 411045

Working Days: Monday to Saturday

Working Timings: 9:30 AM – 5:30 PM

Joining: Immediate

Job Summary: The Tech Support Executive will provide technical support to schools and colleges using Edubotix’s AI-powered ERP platform. The role involves handling customer queries, resolving basic technical issues, and coordinating with internal teams for escalations to ensure smooth operations and high customer satisfaction.

Key Responsibilities:

• Provide frontline technical support via calls, emails, and chat to schools and colleges.
• Diagnose, troubleshoot, and resolve platform-related queries.
• Log, track, and manage support tickets
• escalate complex issues when required.
• Coordinate with internal teams and follow up with institutions.
• Create and maintain knowledge base, FAQs, and user guides.

Required Skills –

• Freshers :
  • Good English communication skills
  • Basic computer & web application knowledge
  • Customer-handling skills & patience
  • Problem-solving mindset
  • Willingness to learn & adapt
• Experience Requirements:
  • 1–3 years of experience in technical support (preferred SaaS / EdTech)
  • Customer-facing technical support experience is a plus.
  • Exposure to LMS or educational platforms 

Educational Qualifications:  Bachelor’s degree in Computer Science,Computer Application, IT, or related discipline (or equivalent experience)